Limited Warranty Policy

Ra'is Customs Limited Warranty

This Limited Warranty covers damages to Ra'is Customs products purchased directly from Ra'is Customs (official store or authorized seller) and only applies to products that experience issues beyond the customer’s control. Please read below to understand the specific coverage and limitations.

Coverage:

What is Covered: Ra'is Customs will cover damages that occur to the LEGO minifigures or parts purchased, which result from normal use and are beyond the control of the customer (e.g., defects in materials or workmanship, damages from transit if arranged through Ra'is Customs).

What is Not Covered: This Limited Warranty does not cover:

• Damages resulting from improper handling, misuse, negligence, or accidental damage by the customer.
• Damages due to unauthorized modifications or alterations.
• Regular wear and tear.
• Issues arising from exposure to extreme conditions (e.g., heat, moisture, or sunlight).
• Any product purchased from an unauthorized seller.

Warranty Period: The Limited Warranty is valid for one year from the original purchase date, as long as proof of purchase can be provided.

Process for Warranty Claims: If you experience a warranty-covered issue, please contact Ra'is Customs support at support@raiscustoms.com within the warranty period, providing:

• Proof of purchase
• Photos and description of the damage
• Description of how the damage occurred

Ra'is Customs reserves the right to inspect the item and determine if the damage falls under warranty coverage. If eligible, we will either repair or replace the product. If a replacement is unavailable, a refund may be issued.

Note: This Limited Warranty is non-transferable and only applicable to the original purchaser.