Refund policy

Ra'is Customs Return Policy

At Ra'is Customs, we strive for customer satisfaction. If you're not entirely satisfied with your purchase, we’re here to help.

Domestic Orders (United States)

We accept returns for orders within the United States within 30 days of purchase.

International Orders

For international orders, we accept returns within 45 days of purchase.

Return Conditions

To qualify for a return:

• The item(s) must be in the same condition as when received, with all original components included.
• Proof of purchase, such as the order number, must be provided.
• We retain final discretion on whether a return is accepted based on the condition of the returned items.

Exchange or Refund

You may choose between:

• An exchange for any other product in our store. If the desired item costs more than the returned item, you will need to cover the price difference. If the desired item costs less, we will refund the difference. The customer will need to cover the shipping costs.
• A full refund of the purchase price.

Return Postage

Ra'is Customs will cover the cost of return postage for all accepted returns.

To initiate a return, please contact our customer service team at support@raiscustoms.com.